@INPROCEEDINGS{5488468, 
author={Rubio-Loyola, J. and Charalambides, M. and Aib, I. and Serrat, J. and Pavlou, G. and Boutaba, R.}, 
booktitle={Network Operations and Management Symposium (NOMS), 2010 IEEE}, 
title={Business-driven management of differentiated services}, 
year={2010}, 
month=April, 
pages={240 -247}, 
}