@article {Boutaba03,
   author = {Boutaba, Raouf and Iraqi, Youssef and Mehaoua, Ahmed},
   title = {A Multi-Agent Architecture for QoS Management in Multimedia Networks},
   journal = {Journal of Network and Systems Management},
   publisher = {Springer New York},
   pages = {83-107},
   volume = {11},
   issue = {1},
   year = {2003}
}